FAQ

Hospitality tickets can be purchased through the online booking system on the website www.juventus.com, in the dedicated Matchday Hospitality section, after registering on J.com, alternatively, if you are already a registered user, by logging in 

After choosing the match to buy and selecting the number of tickets (two to four, if you are a Private individual, two to ten if you want to buy as a Company) you must register on our site, or log in if you already have the credentials to access our site. Before sending the purchase proposal, you must read and accept the General Conditions for the provision and use of the Hospitality service. After having sent the purchase proposal, a message from Juventus will inform you of the order’s processing and all the verifications necessary for the issuance of tickets will be carried out in the following days.

Your credentials are the username and password with which you registered on this site. If you do not have these credentials you can register with the appropriate registration form

No, it is not necessary to immediately enter the participants’ data. You can complete them or modify them, unless you confirm the data entered, up to 4 days before the event. 

During the purchase procedure you will be asked to indicate whether you are purchasing as a "Private individual" or as a "Company". If you buy as a Private individual, the buyer corresponds with the user who carries out the procedure. If you buy as a Company, you will need to enter the company data and the legal representative with the necessary signature powers.

Yes, you can choose the purchase method. Furthermore, it is possible to purchase the same match both as a natural person (by purchasing a maximum of 4 tickets) and as a company (by purchasing a maximum of 10 tickets), but by placing two distinct orders.

Yes, in this case you have to redo the procedure from the beginning.

If you buy as a Natural person, you can buy a minimum of two to a maximum of four tickets. If you buy as a Company, you can buy a minimum of two to a maximum of ten tickets. You can request larger quantities by writing to "Request Info".

No, the system allows you to select one event at a time. In order to purchase tickets for another match, a new request must be made.

No, there is no maximum limit of matches that can be purchased.

It is not always mandatory to have the Juventus Card. For purchases made by Private individuals it is necessary to hold the Juventus Card only if the participants are resident in the Region of the visiting team and the authorities have imposed this limitation. In all other cases, the Juventus Card is not necessary. For purchases made by Companies, the Juventus Card is never necessary. 

Yes. If you do not confirm the entered data, you can change these or replace the names of the participants up to 4 days before the event. After this date, it will no longer be possible to change the participants’ data.

Payment can be made: (i) by Credit Card (accepted circuits: VISA and Mastercard), or (ii) by bank transfer which should be made within 3 days of the order date. In the event of failure to credit the sum within the terms indicated above, Juventus may refuse the booking. 

No, it's not possible.

No. As specified in the General Conditions, the acknowledgement and acceptance of which the buyer must provide confirmation, Juventus reserves the right to accept or reject the booking. In case of refusal of the booking, i.e. of the purchase proposal, following receipt of the payment, Juventus will return the sums already collected. In addition, once the data of the participants have been confirmed, Juventus will carry out the verifications to ascertain the correctness and the possible existence of reasons impeding the issue of the tickets in their name. As specified in the General Conditions, the acknowledgement and acceptance of which the buyer must provide confirmation, if the verification carried out shows impediments, pursuant to the law, to the issuance of the tickets in the participants’ name, the relative ticket will not be issued, without a right to a refund of the price.  

No, the Grandstand seat is automatically assigned by the system when the order is placed.

No, as specified in the General Conditions, the name change on an already issued ticket is not allowed. However, may we remind you that if you have not yet confirmed the data entered, you can still enter and edit the data of the participants up to 4 days before the event.

Children under 4 years (on the day of the event) can enter in the Premium Club for free provided they are accompanied by an adult holding an admission ticket, without being assigned a seat in the stands and at the table. They must therefore be held in your arms or lap and will not be entitled to the restaurant service.

You can ask for information or clarifications through the appropriate "Information Request" form. After sending the booking request, you will instead be notified of a dedicated E-mail address.

Yes, it is possible to check the status of bookings through the Reserved Area, by entering the credentials used during the purchase phase.

No. It is not possible to vary a purchase proposal. You can however put forward any special requests by sending an E-mail to the dedicated address: we will take them into detailed consideration.

In compliance with current regulations, there is no refund for the ticket price purchased against a surrender. The only case envisaged to allow cancellations and refunds is that relating to the cancellation of the event itself.

Tickets will be sent in home ticketing mode to the E-mail address indicated during the purchase, 2 or 3 days before the game.

The Home Ticketing option is a delivery of the ticket that allows you to print out the ticket directly on your own, and then you can access the stadium with it. Note! Make sure that the print-out is of good quality, paying particular attention to the clarity of the bar code printing.

In case of loss or cancellation of the email containing the tickets for the event, you must immediately write to the dedicated mail account for the reissue of tickets.

Hospitalities open 2 1/2 hours before the game and remain open until 30 minutes after the final whistle.

Except for the Gianni and Umberto Agnelli Club and Legends Club, the Premium Club is not equipped with specific seats for people with disabilities or reduced mobility.

All purchases made receive a regular invoice.

If you reside in Italy, the invoice valid for tax purposes will be sent in electronic format to the SDI (exchange system) as required by art. 1, para. 909, Law 205/2017; if you have not provided a PEC (certified) mail to Juventus and you have not authenticated directly or indirectly to the SDI, you will find the invoice in your "tax mail box" ("cassetto fiscale"). An analogue copy of the invoice will be downloadable directly from the Reserved Area, by entering the credentials used during the purchase, within the 15th of the month following the match played.

If you live abroad, the invoice will be downloadable directly from the Reserved Area, by entering the credentials used during the purchase, within the 15th of the month following the match played.