Terms & Conditions
JuventusPass is a subscription video on demand platform located at pass.juventus.com (the “Website”) and operated by Deltatre SpA, a company formed under Italian laws with registered number 09489350018, having its registered office at via Francesco Millio 41, Torino - 10141 – Italy- (“Deltatre” or “We”) which offers registered user of the Juventus website, the access to audiovisual content of Juventus offered in subscription or pay-per-view form, through the purchase of a subscription (the “Service”).
These terms and conditions, together with all the documents listed or incorporated through a link in here (the “Terms”), govern the access and use of the Service (such access done via browser or mobile app or other tools) without prejudice to any applicable legal provision.
Deltatre is the entity selling and providing the Service and you are the subject acquiring the subscription.
To be eligible to access the Service, you must meet the following criteria: (i) you must be an individual person residing outside the territory of Italy, Vatican City and San Marino (the “Service Area”), and have reached the age of 18, or the age of legal majority in your state or residence; (ii) you must establish a registered profile on the Juventus website.
You must prior and expressly agree and accept to be bound by these terms and conditions, and the specific conditions attached to each type of subscription at the day of the subscription as described at http://pass.juventus.com/en/onboarding , together with the terms refer to herein by means of the hyperlink. In case of conflict between the abovementioned terms, this Term shall prevail.
Any queries related to these Terms shall be raised prior to confirm your subscription, as submitting your purchase order constitutes acceptance of these Terms. Please, be aware that We reserve the right to change, modify, and/or update to these Terms from time to time and for any reason, by modifying directly this document. Changes to the Terms are communicated to you by making the revised Terms available for your review, by visiting http://pass.juventus.com/en/onboarding . You acknowledge and agree that it is your responsibility to periodically recheck the changes of this agreement, and that the changes to this Agreement are effective when published.
To the extent the changes materially impacts the availability of the Service, or a change to your subscription, We will communicate such a change directly to you via the e-mail address associated with your purchase of the subscription. Continuing to use the Service after such changes, and failing to cancel the subscription within the relevant notice period, you agree to be bound to the changes.
In case you will not comply with the Terms Deltatre reserves the right to refuse or terminate access to the Service and to ban you from any and future use of the Website, and/or take appropriate legal remedies against you
2. DESCRIPTION OF THE SERVICE
The Service allows you to have access to audiovisual content offered via the Website in subscription or pay-per-view form (the “Content”), through the purchase of a subscription. When subscribing to the Service you may opt for different subscription plan of the Service, each offered for purchase for a limited period of time.
You can purchase a subscription according to different subscription plans, the features of which are published on the dedicated section of the Website, available at http://pass.juventus.com/en/onboarding . Before purchasing your subscription, you shall read the information about what entails each type of subscription (including, but not limited to the Content, the duration – together with the possibility of automatic renewal, if so specified- and the Price, as defined below) that will appear in the screen for you to read. You acknowledge and agree that, only in the case it is specified in the description of the subscription, should you purchase an automatic renewal subscription, your subscription will automatically renew for successive periods (the “Renewal Period”) after the initial period of the subscription (the “Initial Period”), for which you will be periodically charged the applicable Price (as defined below) – until you actively cancel your authomatic renewal subscription.
Regarding the language of the Content, please note that the live commentary may be available in English or Italian (depending on the content) and interviews will usually be available in English or in the interviewee’s chosen language – language availability may vary throughout the season.
Subject to these Terms and your payment of the applicable Price as specified below in these Terms, We provide you a limited, revocable, non-exclusive, personal, non-sub-licensable, non-transferable right, commencing from completion of your purchase of the subscription to the Service and until your subscription ends, or until the termination of these Terms (whichever is earlier), to use the Service in the Service Area and view all Content available on the Service in the Service Area in accordance with these Terms. You may not use the Service or the Content for any commercial purpose. During the period of the subscription you will have access only to view the Content whilst connected to the Internet, for as many time as contracted and whilst connected to the Service (without any downloading possibility).
3. PROHIBITED USE
You shall abide by all applicable laws as you use the Service. You further agree that you are solely responsible for all acts and omissions associated with your access and use of the Service and the access and use of the Service by anyone on your behalf.
When using the Service, you may not : (i) embed any Content in or through another website or online service, or present, display or otherwise make available Content from the Service, to others, by any means whatsoever; (ii) copy, distribute, display or perform publicly, sublicense, decompile, disassemble, adapt, make commercial use of, translate, sell, lend, rent, reverse engineer, combine with other software, or modify or create derivative works of, the Service or any Content, either by yourself or by a third party, in any way or by any means, including, but not limited to electronic, mechanical or optical means; (iii) interfere with, burden or disrupt the functionality of the Service, send automated or machine generated queries to the Service or use robots, crawlers and similar applications to collect and compile Content from the Service or personal information regarding users of the Service; (iv) breach the security of the Service, identify any security vulnerabilities in it, circumvent or manipulate the operation or functionality of the Service, or attempt to enable features or functionalities that are otherwise disabled, inaccessible or undocumented in the Service; (v) impersonate any person or entity, or make any false statement pertaining to your identity; or (vi) engage in any act that may give rise to civil or criminal liability, or infringe or violate the rights of any third party.
The Service is intended to be solely within the Service Area: use of technology to mask your location or hinder our ability to ascertain your location is prohibited.
Your subscription allows you to use the Service with a maximum of three (3) devices simultaneously. Should you use the Service by more than three devices at the same time, the access made by the first device will be immediately denied.
If you breach this rule, then you will be abided with any corresponding claim that may arise, and We will be allowed to suspend the Service or terminate your subscription.
WE MAY SUSPEND OR TERMINATE YOUR ACCOUNT, OR BLOCK YOUR ACCESS TO AND USE OF THE SERVICE, WITHOUT PRIOR NOTICE AND AT OUR SOLE DISCRETION, IF WE BELIEVE THAT YOU ARE USING THE SERVICE FRAUDULENTLY OR ABUSIVELY.
4. EQUIPMENT NEEDED FOR ACCESS TO THE SERVICE
Unless stated otherwise in the specific conditions of the kind of subscription, the Content are available for streaming on the Website (also on the apps tablets and smart phones), using the latest and previous version of Windows and Apple’s operating systems. Please note that in order to access the Service and/or the Website your device shall be connected to the Internet, and you will be solely responsible for the cost and maintenance of any such Internet connection.
Additionally, the Service will only operate on certain hardware and software platforms. It is your responsibility to ensure that you have access to the appropriate platforms required to access the Services. Please check the requirements periodically, as We reserve the right to change or cease support of any hardware or software platforms at any time.
Please, be aware that the Website is designed to be compatible with all modern browsers and the minimum connection speed in order to stream the Content via the Website is 1 Mps. You may need to update the software on your device from time to time in order to be able to access the Service. Although when the Content is available in HD format, the Website delivers the quality depending on your bandwidth. Please note that older contents, such as classic matches can be available at a lower quality. More information can be found at http://pass.juventus.com/en/faq
5. COSTS OF USE AND PAYMENT
The purchase of a subscription is subject to the payment of the applicable fees (the “Price”) of each subscription shall be the Price set at the time you purchase your subscription.
We reserve the right to modify the Prices applicable to the package of Content at any time by posting on the Service and without notice. It is however agreed that changes in the Prices do not apply retroactively to your current subscription plan.
All Prices are exclusive of any connection or other telecommunication charges payable for accessing the Service.
All Prices are inclusive of VAT and any indirect tax. You shall pay all due amounts in full without any deduction or withholding except as required by law.
You can pay the Price by Mastercard, Visa or Paypal (or any other mode, including apps, that is indicated during the subscription purchase process) (the “Payment Methods”) once you are ready to process with the payment. By providing payment information you represent and warrant that you are lawfully permitted to use the selected Payment Method in connection with the Service.
Unless otherwise established, the Price will be in EUR and any currency exchange shall be done by your bank, credit card or selected method; please check with them the rate of exchange plus any commission or charge.
The Price will be billed at the time you purchase your subscription for the first time and on an ongoing, regular basis until you cancel such payments by contacting the customer care service following this link https://www.juventus.com/en/contact.php and according to what is established in the special conditions of each subscription plan. Keep in mind that recurring payments can never be cancelled on a short notice and, unless done with the sufficient agreed time, your next recurring payment must be charged on the agreed date.
The Payment Methods are processed and handled through relevant third parties. Payment Methods are therefore subject not only to these Terms, but also the terms and conditions of these third parties pursuant to your contractual relations with them. You acknowledge that the third parties handling any of the Payment Methods may charge you commission, exchange rate or charge on their end of the transaction. We are not responsible for such commission, exchange rate or charge, which is strictly within your contractual relations with the relevant third party handling the Payment Method.
If at any time the third party is unable to charge your Payment Method for the Price of purchased subscription due to insufficient funds, expired or invalid account details, or otherwise, you remain responsible for the cost of such subscription and We may suspend the Service or terminate the subscription without notice.
A change in your Payment Method may result in changes to your prior billing cycle. It is your responsibility to update and maintain the Payment Method associated with your purchase of the subscription. In the event your Payment Method is unable to cover the Price, We reserve the right to suspend your respective account and access to the Service, until such time as the Payment Method has been updated to permit the charge of the Price.
Please do not include your credit card number in any emails to us.
6. ACTIVATION OF THE SUBSCRIPTION
Once the payment has been initially successful you will receive an e-mail informing you that you have been granted access to the Service, and the summary of the specific terms of the subscription that you have purchased. From that moment you should be able to access Content included in the subscription purchased. Once you have received such e-mail, you must read it because, unless the subscription package purchased and the one confirmed are not the same, you are not allowed to claim for any change, refund or compensation other that as stated in the issuing instructions, if any. Should the e-mail not be read by you because of your fault (wrong e-mail address supplied, not opening the e-mail or other cause), Deltatre shall never refund or compensate.
7. SERVICE AVAILABILITY SUPPORT
The availability and functionality of the Service depends on various factors and elements, including software, hardware and communication networks, some of which are provided by third parties, and some of which are provided or operated by you. These factors and elements are not fault free.
We may suspend the provision or operation of the Service, in whole or in part, for periodic maintenance or similar purposes, without any liability to you.
You have to follow the instructions in the Website in order to visualize the Content.
If you have any inquires related to the Website, the access to Service and/or the use of the Service, the stream of Content and the purchase of the subscription (including troubles with the payments), you can contact the customer service following this link https://www.juventus.com/en/contact.php. Deltatre ensures that it will do its best endeavours to answers your inquiries of fix your troubles in the shortest possible time. Deltatre grants that more accurate verification will be done during the first business day (during CET business hours) after your inquiries have been sent.
8. CANCELLATION AND REFUND
According Consumer contracts (information, cancellation and additional charges) Regulations 2013 (the “Regulations”), you have a 14 (fourteen) days period, commencing the day after the purchase of the subscription, to communicate to us your intention of cancelling the subscription purchased for any reason (the “Cooling-off Period”). If you wish to exercise your right to cancel the subscription during the Cooling -off Period, please contact us at this link https://www.juventus.com/en/contact-form-request.php. We will send you an acknowledgement of receipt by email. Please, be aware that if you stream the Content during the Cooling-off Period, you expressly acknowledge and agree that you will lost the right to cancel your subscription under the Regulation.
You may cancel your subscription at any time by contacting us through this form https://www.juventus.com/en/contact-form-request.php. We will send you an acknowledgement of receipt by email. Please note that, in the case you have purchased an automatically renewable subscription, you must cancel your subscription before it automatically renews for the Renewal Period in order to avoid being billed for the next Renewal Period. Your cancellation of the automatically renewal subscription will become effective at the end of the Initial period or any Renewal Period during which you cancelled the subscription (the “Cancellation”).
We do not provide any credit, refunds, or prorated billing for cancellation of the subscription during the Term. In such a circumstance, you will continue to have access to the Service for the period between your notification of your intention to cancel your subscription and the Cancellation, providing that you have paid the Price for that period.
In the case you cannot stream the Content for a continuous period of 3 (Three) consecutive days, you must bring us to our attention through the form https://www.juventus.com/en/contact-form-request.php, as soon as possible, upon becoming aware of any circumstance that you believe it gives you right to ask for it. Once We have analysed your request, We reserve the right to offer refunds or discounts in selected circumstances at our sole discretion. Alternatively, you can immediately cancel your subscription and, in such a case, We will refund you, on a prorate basis, the Price of the subscription for the portion of the remaining Period (either the Initial Period or any Renewal Period), after the date in which you were not able to stream the Content. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.
These Terms will terminate upon the expiration of any Renewal Period, unless terminated earlier by written notice (including email) in accordance with these Terms and if We determine, in our sole discretion, that you abused your rights to use the Service, or have breached the Terms.
9. DISCLAIMER OF WARRANTY
WE PROVIDE THE SERVICES AND THE CONTENT INCLUDED THEREIN FOR USE ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. THE SERVICES AND THE CONTENT CANNOT BE CUSTOMIZED TO SATISFY THE DESIRES OF EACH AND EVERY USER. WE AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, AGENTS AND AFFILIATES (THE “INDEMNIFIED PERSONS”) DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, WITH RESPECT TO THE SERVICE AND THE CONTENT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, SECURITY OR ACCURACY. THE INDEMNIFIED PERSONS DO NOT WARRANT THAT THE SERVICE WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER, OR THAT IT WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUDING STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES, OR THE CONTENT, WHETHER OR NOT MADE BY ANY OF THE INDEMNIFIED PERSONS, WHICH IS NOT EXPRESSLY CONTAINED IN THESE TERMS, SHALL BE DEEMED TO BE A WARRANTY FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF THE INDEMNIFIED PERSONS WHATSOEVER
10. LIMITATION OF LIABILITY
THE INDEMNIFIED PERSONS WILL NOT BE LIABLE TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY, INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR ANY SIMILAR DAMAGE OR LOSS (INCLUDING LOSS OF PROFIT AND LOSS OF DATA), COSTS, EXPENSES AND PAYMENTS, EITHER IN TORT, CONTRACTUAL, OR IN ANY OTHER FORM OR THEORY OF LIABILITY, ARISING FROM, OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE THE SERVICES OR ANY OF THE FEATURES OR CONTENT THEREIN, OR FROM ANY FAILURE, ERROR, OR BREAKDOWN IN THE FUNCTION OF THE SERVICES, OR FROM ANY FAULT, OR ERROR MADE BY THE INDEMNIFIED PERSONS OR ANYONE ACTING ON THEIR BEHALF, OR FROM YOUR RELIANCE ON THE CONTENT PRESENTED ON OR THROUGH THE SERVICE OR ANY OTHER MATERIAL PROVIDED BY ANY LINK TO ANOTHER WEBSITE, OR FROM ANY DENIAL OR CANCELLATION OF YOUR USER ACCOUNT.
IN ANY EVENT, THE INDEMNIFIED PERSONS’ TOTAL, MAXIMUM AND AGGREGATE LIABILITY TO YOU FOR DIRECT DAMAGES SHALL BE LIMITED TO THE SINGLE SUBSCRIPTION PRICE YOU PAID US THAT IMMEDIATELY PRECEDED THE EVENT PURPORTEDLY GIVING RISE TO THE CLAIM
You agree to indemnify and hold harmless the Indemnified Persons, at your own expense and immediately after receiving written notice from us, from and against all damages, loss, costs, expenses and payments, including reasonable attorney’s fees and legal expenses, arising from any third party complaint, allegation, claim, or demand, related to your breach of the Terms or any representation in these Terms, or your violation, or infringement of other persons’ rights
All rights, title and interest in and to the Service and the Content, including, without limitation, copyrights, trademarks, trade names, service marks, trade secrets and other intellectual property rights, and any goodwill associated therewith, are and will remain owned by, or licensed to, us. Except for the limited right to access the Service and the Content, as described in these Terms, you are not granted or assigned any right, title or interest in the Service or the Content.
You may not adapt or otherwise use any name, mark or logo that is similar to our trademarks, services marks, copyrighted works and logos. You must refrain from any action or omission which may dilute, or tarnish our trademarks and our goodwill.
13. PERSONAL DATA
14. SERVICE UPDATES AND SOFTWARE
At various times, We may choose to make available updates, bug fixes, or other changes or enhancements to the Service and/or the Website (collectively, "Service Updates"). Service Updates may be: (i) automatic, such as in connection with general website changes and additional features or updates to data required by the Service; (ii) at your election, in which instance you will receive information and instructions for how to authorize optional Service Updates; and (iii) mandatory, in which case you will be required to consent to the Service Update or install or upgrade a third-party plug-in if you wish to maintain continued access to the Service.
Please note that the Service and/or the Site may be unavailable during a Service Update.
If any provision of this Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for this Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein
16. FORCE MAJEURE
We shall not have any liability to you by reason of any delay or failure to perform any obligation hereunder if the delay or failure to perform is occasioned by force majeure, which shall refer to any act of God, storm, fire, casualty, unanticipated work stoppage, power outage, satellite failure, strike, lockout, labor dispute, civil disturbance, riot, war, national emergency, Governmental action, or other cause beyond its control
17. GOVERNING LAW
Regardless of your place of residence or where you access or use the Service from, these Terms and your use of the Service will be exclusively governed by and construed in accordance with the laws of Italy, excluding any otherwise applicable rules of conflict of laws, which would result in the application of the laws of a jurisdiction other than Italy.
Any dispute which may arise in connection with the Terms shall be subject to the jurisdiction of the courts of Turin, Italy.
IF YOU DO NOT AGREE TO BE LEGALLY BOUND BY ALL OF THE FOREGOING TERMS PLEASE DO NOT ACCESS AND/OR USE THE SERVICE